Refund Policy

1. Overview

At HVM, we are committed to providing high-quality digital products and services. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made through our platform.

2. Refund Eligibility

Customers may request a refund within 3 (three) calendar days from the date of purchase. To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 3 days of the transaction date
• The product or service must not have been fully accessed or utilized
• For subscription services, the refund request must be made before the first billing cycle completes
• The purchase must have been made through our official platform
• The transaction must not be flagged as fraudulent or disputed

3. Non-Refundable Items

The following items are not eligible for refunds:

• Products or services accessed or downloaded beyond the 3-day refund window
• Digital content that has been fully utilized or consumed
• Subscriptions that have been active for more than 3 days
• Custom or personalized services that have been delivered
• Purchases made with promotional or discount codes (unless otherwise specified)
• Transactions flagged as fraudulent or violating our Terms of Service

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at arjunsharmafreefire1@gmail.com
2. Provide your transaction ID and order details
3. Clearly state the reason for your refund request
4. Include any relevant documentation or evidence
5. Our team will review your request within 2 business days

5. Refund Processing

Once your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-7 business days after approval
• Your bank or payment provider may take additional time to reflect the refund
• You will receive a confirmation email once the refund is initiated
• No refund fees will be charged by HVM

6. Payment Gateway Compliance

All refund requests are processed in accordance with the policies of our payment gateway partners, including but not limited to:

• UPI Transactions: Refunds are processed through the original UPI account within 5-7 business days
• Bank Transfers: Refunds follow the standard bank transfer timelines
• Digital Wallets: Refunds are credited to the wallet account used for payment
• Dispute Resolution: All refund disputes are handled in accordance with payment gateway dispute resolution procedures
• Chargeback Protection: Customers agree not to initiate chargebacks without first attempting resolution through our support process

7. Subscription Refunds

For subscription-based products:

• Refunds are available within 3 days of the initial subscription purchase
• Cancellation of subscription does not automatically trigger a refund; a refund request must be submitted
• If approved, the subscription will be cancelled and a refund issued
• Recurring charges will cease immediately upon refund approval

8. Partial Refunds

Partial refunds may be issued at the sole discretion of HVM in cases where:

• A customer has partially utilized a service within the 3-day window
• A technical issue has impacted the product quality or functionality
• A customer requests a refund after the 3-day window but within 7 days for valid reasons

9. Fraudulent Transactions

HVM reserves the right to:

• Deny refunds for transactions flagged as fraudulent
• Investigate suspicious refund requests
• Cooperate with payment gateway providers and law enforcement
• Pursue legal action for fraudulent activities

10. Contact Information

For refund inquiries or to submit a refund request, please contact us:

• Email: arjunsharmafreefire1@gmail.com
• Phone: +91 7900735227
• Address: Meerut, Uttar Pradesh, India - 250001
• Response Time: Within 2 business days

11. Policy Changes

HVM reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.