Refund Policy

1. Overview

At HVM, we are committed to providing high-quality digital products and services. This Refund Policy outlines the strict terms and conditions under which refunds are investigated and processed for purchases made through our platform.

2. Strict Refund Eligibility (Fault/Issue Based)

Refunds are strictly conditional and will only be considered if there is a demonstrable technical fault, error, or failure to deliver the promised service from our end. Customers may request a refund within 3 (three) calendar days from the date of purchase, provided the following conditions are met:

• Proof of Fault: The user must provide proper, valid proof (such as clear screenshots, video recordings, or error logs) demonstrating the issue.
• Internal Verification: Our technical team will conduct a thorough investigation based on the provided proof. A refund will only be approved if the fault is confirmed to be from HVM's side.
• The refund request and proof must be submitted within the 3-day window.
• The purchase must have been made through our official platform.
• The transaction must be verified and confirmed through our payment processor.

3. Non-Refundable Items

The following scenarios and items are not eligible for refunds:

• Refund requests submitted without proper proof of a technical fault or service failure.
• Issues caused by user error, lack of understanding of the product, or incompatible hardware/software on the user's end.
• Products or services accessed or downloaded beyond the 3-day refund window.
• Digital content that has been fully utilized or consumed.
• Subscriptions that have been active for more than 3 days.
• Purchases made with promotional or discount codes (unless otherwise specified).
• Transactions flagged as unauthorized or violating our Terms of Service.

4. How to Request a Refund & Submit Proof

To request a refund, please follow these mandatory steps:

1. Contact our support team at support@hvmprime.in.
2. Provide your transaction ID and complete order details.
3. Clearly explain the specific technical issue or fault you are experiencing.
4. Attach Evidence: Include high-quality screenshots, screen recordings, or relevant documentation that clearly proves the fault.
5. Our team will initiate the investigation process and review your request within 2-3 business days.

5. Investigation & Refund Processing

Once your refund request and proof are received, our standard procedure is as follows:

• Thorough Investigation: We will cross-check your submitted proof with our backend systems and server logs to verify the claim.
• Final Decision: If our investigation confirms that the inconvenience or fault originated from our side, your refund will be officially approved.
• If approved, refunds will be processed to the original payment method without any deductions.
• Processing time: 5-7 business days after approval.
• Your bank or payment provider may take additional time to reflect the refund.
• You will receive a confirmation email once the refund is initiated or if the request is denied with a valid reason.

6. Payment Gateway Compliance

All refund requests are processed in accordance with the policies of our payment gateway partners, including but not limited to:

• Online Transactions: Refunds are processed through the original payment method within 5-7 business days
• Bank Transfers: Refunds follow the standard bank transfer timelines
• Digital Wallets: Refunds are credited to the wallet account used for payment
• Dispute Resolution: All refund disputes are handled in accordance with payment gateway dispute resolution procedures
• Chargeback Protection: Customers agree not to initiate chargebacks without first attempting resolution through our support and investigation process.

7. Domain Registration Refunds

Domain registrations are subject to the following specific refund conditions:

• If a domain registration fails due to the domain becoming unavailable after payment, a full refund will be issued within 3-5 business days
• If you provide incorrect WHOIS information, you are responsible for any registration issues
• Once a domain is successfully registered and activated, it is non-refundable as per ICANN domain registration policies
• Domain renewal payments are non-refundable once the domain has been renewed
• Refund requests for domains must be submitted within 3 days of order placement

8. Subscription Refunds

For subscription-based products:

• Refunds are strictly subject to the proof-of-fault rules mentioned above and must be reported within 3 days of the initial subscription purchase.
• Cancellation of subscription does not automatically trigger a refund; a formal request with proof must be submitted.
• If approved, the subscription will be cancelled and a refund issued.
• Recurring charges will cease immediately upon refund approval.

9. Partial Refunds

Partial refunds may be issued at the sole discretion of HVM in cases where:

• A customer has partially utilized a service within the 3-day window before encountering a verified technical fault.
• A technical issue has impacted only a specific portion of the product quality or functionality.

10. Unauthorized Requests & Invalid Claims

HVM reserves the right to:

• Deny refunds for requests with fabricated proof or false claims of technical issues.
• Investigate suspicious refund patterns.
• Cooperate with payment service providers for unauthorized activity resolution.
• Suspend service access for users who repeatedly submit invalid refund requests.

11. Contact Information

For refund inquiries or to submit a refund request with your proof, please contact us:

• Email: support@hvmprime.in
• Phone: +91 7900735227
• Address: Village Kaili, Tehsil Sardhana, District Meerut, Uttar Pradesh - 250223
• Response Time: Within 2-3 business days

12. Policy Changes

HVM reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.